ONLINE STORE CONDITIONS
Once the items are shipped, and left our factory, the estimated delivery times are:
When you order has left our factory, you will receive an email with the tracking information, so you can check the status of your shipment at any time.
MEERMIN SHIPPING RATES
Since we do deduce the VAT in advance on all non EU orders, Meermin is not responsible of possible customs taxes to be applied upon arrival of the packages to the final destination.
Upon receiving your order, if it does not fit or you are not satisfied. The customer has a 15 day period from the date of receipt to return the item.
MEERMIN 1951 S.L.
Calle ESCORCA 9 - 3rd Floor
Once we have received the articles/s and check they to comply the above conditions, MEERMIN will return the amount paid for the item/s. The direct cost of returning the item/s shall be paid by the client, except for manufacturing defects or quality defects, where MEERMIN will be responsible for the costs of returning the item/s,(The maximum amount of shipping costs returned will be the same paid when the order was proceeded, so we do recommend to return the packages via National Post).
If the item is returned due to a manufacturing defect or quality by which MEERMIN is responsible, we will refund the full amount within 10 business days. The subscription will automatically be made on the same credit card or bank account specified by the customer, depending on the method of payment that has been used.
In the case of changes, the buyer is responsible for all delivery and collection costs. Once we have received the articles/s, we will send the new size or model/s, using the same service that was used for the original purchase at no cost to the client.
MEERMIN will accept cancellations for orders upon request before they have left our warehouse, except for special orders which can not be cancelled. To proceed with a cancellation, you must access to the section ****, enter your username and password and proceed with the cancellation. Requested cancellations will not be accepted via mail. Once delivered your order cancellations are not accepted them for operational reasons. If you just want to cancel the order once it has been assigned or left in our stores, you should proceed to make your return, follow the step in Returns menu. You can also contact our Customer Service to cancel your order, provided it has not been sent.
For inquiries, questions, complaints or suggestions about your order, please send an enail to firstname.lastname@example.org