Upon receiving your order, if it does not fit or you just like to return it, you have 15 calendar days from delivery date to return the items. We will not accept any return made once this period has expired.
Before proceeding the return note that:
- The product must be brand new & in an unworn condition. (Scratched soles will not be accepted, so please try on the shoes on a carpeted surface).
- The product must be returned in the same condition as it was sent. Including the original packaging (Meermin shoe box + dust bag/s)
- Now, please print this FORM, fill it out and place it inside the package. That will help us identify your return faster upon arrival at our factory.
- Please, let us know in advance via email (email@example.com) that you are shipping the shoes back, what you'd like us to do with your order (exchange/refund), so we can prepare the item/s you need, in order to fasten up the process as much as possible.
- As soon as you have it, please provide the TRACKING NUMBER, so we can speed up the return process.
All returns must be sent to our Head Office at the following address:
MEERMIN MALLORCA SHOES Att: Returns
Carrer Sabaters , 27 (Polígono Industrial Ca'n Matzarí)
When shipping back any item/s, Meermin recommends using NATIONAL POST SERVICE. If the value of the item/s is over 75€/US$100, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
- In case you're shipping back to EXCHANGE: Once we have received the article/s and have checked they accomplish the above-mentioned conditions, Meermin will ship back the new item/s with no extra cost for the customer, as soon as they are ready.
- In case you're shipping back for a REFUND, we will process it in the next 10 business days. Note that original shipping costs will not be refunded; Meermin will only refund the returned item/s cost.
- In case of DEFECTIVE: within the 7 days after article/s reception, in case you find any defect or there is a discrepancy in the contents of the order, please contact us and share with us picture/s of the damage so we can better understand the case.
Once we receive the article/s and have checked they accomplish the returns policy conditions, Meermin will refund the amount paid for the item/s returned. Note that original shipping costs & returning shipping costs won't be refunded. We will process your refund within the next 10 days of receipt of your return, refunds will be made to the same payment method used to place the order.
Usually, the refund will show up on your credit card statement within 2-3 business days after being issued. Please understand that Banks need time to process & it can take up to 7 days in some cases.
Those items are offered for a limited time only, and are Made To Order based on the single orders received, so there is no inventory built up of this specific style. This helps us keeping our offer competitive and as wide as possible.
Because of that cancelations, exchanges or returns are not accepted for Made To Order pairs. Thanks for your understanding.
Unfortunately we cannot accept any return or exchange purchased in our Madrid store.
European returns can take around 10 days to arrive to our facilities; Depends on used method.
Outside European Union returns may take upon 30 days; Depends on used method.
We suggest you using a trackable delivery so we can follow up the package, and in case we need to contact customs we can speed up process, please provide us the code via email firstname.lastname@example.org
Ones we receive your package, we will send you an email which will confirm we received it and we will proceed with the Refund or Exchange depending on your needs.